Contact Us
Got a question about one of our reviews, a suggestion for a casino we should look at, or a concern you'd like to raise? The team behind Online Casinos Australia is here to help. Use the details below to get in touch and we'll do our best to respond promptly.
How to Reach Us
The best way to contact us is by email. Whether your query is about a specific review, a bonus condition we've covered, or how we assess and rank the casinos on this site, we're happy to hear from you.
Send your message to: [email protected]
We aim to respond to all enquiries within 48 hours on business days. During busy periods it may take a little longer, but we read every message and will get back to you.
What You Can Write to Us About
We welcome messages from Australian players, industry professionals and anyone with a genuine interest in our content. Here are the kinds of enquiries we handle:
- Review feedback — if you've had an experience with a casino we've reviewed and think our assessment should be updated, let us know. Reader input helps keep our content accurate.
- Factual corrections — spotted something that looks out of date or inaccurate? We take editorial accuracy seriously and will investigate any concern raised in good faith.
- Casino suggestions — if there's an offshore casino available to Australian players that you think deserves a place on our comparison pages, feel free to suggest it. We can't promise to include every site, but we do review all suggestions.
- General questions — queries about how we evaluate casinos, what our editorial ratings mean, or how bonuses and wagering requirements work are all welcome.
- Responsible gambling concerns — if you or someone you know needs support, please visit our responsible gambling page for guidance and links to Australian support services. For urgent help, contact Gambling Help Online directly.
What We Don't Handle via Email
A few things worth knowing before you write:
- We are an independent comparison and review site, not a casino operator. We cannot process deposits, withdrawals, account disputes or bonus claims on behalf of any casino.
- If you have a complaint about a specific casino, contact that operator's customer support team directly as a first step.
- We do not provide legal or financial advice.
About Our Editorial Approach
Online Casinos Australia is an independent site. Our rankings and reviews reflect our own research and assessment — they are not sold to casino operators. You can read more about how we evaluate sites, what criteria we use, and who we are on our About Us page.
We also publish a full set of terms and conditions that explain the basis on which this site operates, including our commercial relationships and how commission arrangements work. Compensation from operators does not determine ranking order or review content.
A Note on Response Times
Our team is based in Australia and operates during standard Australian business hours. If you're writing from a different time zone, please allow a little extra time for a reply. We do not offer live chat or phone support at this stage — email is the most reliable way to reach us and ensures your query is properly documented and followed up.